NOTICE: SALE OF ANY GOODS IS CONDITIONED UPON BUYER’S ACCEPTANCE OF THOSE TERMS, AS WELL AS ANY OTHER TERMS SET FORTH IN SMARTHEAT’ PROPOSAL OR QUOTATION. THESE TERMS AND CONDITIONS SHALL SOLELY AND EXCLUSIVELY GOVERN THIS SALE.

SMARTHEAT RESERVES THE RIGHT TO CORRECT ANY TYPOGRAPHICAL OR CLERICAL ERRORS WHICH MAY BE PRESENT IN PRICES, SPECIFICATIONS, PROPOSALS OR ACKNOWLEDGMENTS

SUPPORTING AND ORDER PROCESSING
 All information can be easily found on SMARTHEAT web page www.smartheatgroup.com, Buyer can directly contact SMARTHEAT by phone or email for proposal or quotations, SMARTHEAT’ Engineers will offer the proposal or quotation all the time.

All the catalogues and data of products can be easily found and down load from SMARTHEAT web page. With any requirements, we will configure and give feedback with the most competent products or solutions within 24 hours, if you are the VIP of us, you will get the permissions to directly log on our NAS200 and PCF systems for product configurations and quotations online, the systems are so professional and well designed to fulfill your needs in conveniences.

PRICES
Prices published or quoted by SMARTHEAT are subject to change without prior notification. All prices are based on U.S Dollars or EURO EXWORK SMARTHEAT’ PLANT, SHENYANG or SHANGHAI, CHINA. Prices do not include any taxes or any export or import duties imposed by any country which may be applicable to the sale of the goods. Such taxes or duties, if applicable, will be paid by Buyer, and Buyer hereby expressly agrees to indemnify and hold SMARTHEAT harmless form any claim, loss, damage, liability or expense with regard to the payment of any such taxes or duties.

CUSTOMS AND DUTIES
Goods shipped outside of China may be subject to taxes, customs duties and fees levied by the destination country. These fees, as well as any additional charges for customs clearance, are the responsibility of the recipient. SmartHeat has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. Contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

TERMS OF PAYMENT
Unless other terms of payment are specified in SMARTHEAT’ Proposal and/ or other contract documents, payment will be made in full at SMARTHEAT CHINA’ account or at another designated by SMARTHEAT, before the date of shipment.

CANCELLATION/ MODIFACATION
After SMARTHEAT has sent acknowledgment of Buyer’s purchase order to Buyer or begun preparations for production of the Goods, Buyer will have no right of cancellation or modification of all or any part of the order without written approval of SMARTHEAT, if written approval of modification is given, Buyer will be responsible to SMARTHEAT for, and hereby agrees to pay, all cost incurred by SMARTHEAT as a result of the modification. If written approval of cancellation is given, Buyer shall be responsible to SMARTHEAT for, and hereby agrees to pay, all costs incurred by SMARTHEAT as of the effective date of cancellation, plus a cancellation fee. Should goods already have been shipped prior to the request for cancellation, SMARTHEAT has option to accept or refuse return of the goods, If return is accepted, Buyer must return all goods to the location designated by SMARTHEAT, freight prepaid. The return will be subject to a restocking charge. In addition, if any or all of the goods are in unsalable condition, Buyer shall be charged for those goods at the contract rate.

SHIPPING AND DELIVERY
SMARTHEAT will attempt to package, load and prepare all shipments with care to attempt to assure arrival of goods at destination in good condition; however SMARTHEAT cannot control the manner in which the carrier is moved of handled and will not be responsible for shifting of loads within the carrier, or damage to goods by material handling equipment.

WARRANTY
SMARTHEAT warrants that the goods is made of the best materials, with first class workmanship, brand new, unused and complies in all respects with the quality, specifications and performance as stipulated in this contract. SMARTHEAT guarantees that the goods, when correctly mounted and properly operated and maintained, shall give satisfactory performance for a period of 12 months counting from the date on which the equipment is being put into operation or not more than 18 months from the date of delivery whichever is earlier.

LIMITATIONS AND EXCLUSIONS
For products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the products may not conform to destination country voltage and other electrical standards (requiring use of an adapter or converter if appropriate). You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from SmartHeat, the recipient is the importer of record and must comply with all laws and regulations of the destination country.
We reserve the right to decline any order if we deem the risk to be too great.

PRIVACY
Please be aware that cross-border shipments are subject to inspection by customs authorities. We may also be called upon to provide certain order, shipment, and product information to our international carriers. Carriers may communicate such information to customs authorities for the purpose of facilitating customs clearance and compliance with local laws.
 
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